Visitor information
Updated information for the 2025 event will be available closer to the event. Take a look at the 2024 information below.
Here's everything you need to know to make your visit to the HSBC Championships as enjoyable as possible.
We want the HSBC Championships to be as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue.
For full details on wheelchair spaces, accessible food & drink areas, toilets, assistance dogs and accessible parking, head to our dedicated accessibility info page below:
The HSBC Championships is a cashless event with all outlets accepting credit and debit card payments.
There are no cash machines located within the grounds.
Please refer to the full Conditions of Entry document for complete conditions of entry:
Tickets bought and sold from or by an unauthorised agent or individual above face value are in breach of our terms and conditions and therefore the tickets may be cancelled, and you will not gain entry into the grounds.
To ensure players and fans have the best possible experience at the HSBC Championships, we have set the following guidelines for when you are in and around the courts:
- Please keep noise to a minimum during play
- Please do not leave your seat until a change of ends
- Please keep mobile phones switched off in the vicinity of the courts
- Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience. Flash photography and use of laptops is strictly forbidden in the stands. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.
There is no specific dress code at the tournament. As the HSBC Championships is an outdoor event you are advised to dress appropriately for the elements.
Saturday 15 June and Sunday 16 June
Gates will open to the public at 10am on Saturday and 10.30am on Sunday.
Monday 17 June - Sunday 23 June
Gates will open to the public at 10:30am on Monday - Saturday. On Sunday, gates will open at 11am.
- First Aid and medical provision will be provided for spectators
- The First Aid room is situated on the ground floor of the South Pavilion (on Saturday 15 June and Sunday 16 June, this is situated in the North Pavilion)
- Refer to the 2024 Site Map or ask an Event Steward or Volunteer on site for more information.
To find out about the food and drink options available, please visit our HSBC Championships food and drink page.
As part of our goal of Tennis Opened Up and to make tennis as inclusive a sport as possible, we want to reiterate our ongoing support during Pride Month for LGBTQ+ communities across the country, and highlight that our events, along with the sport as a whole, are safe, inclusive and open spaces where people can be their authentic selves.
That’s why every friday of our major events in 2024 will once again host ‘Friday Pride Days’. These events place a special focus on Pride and act as a platform to raise visibility and awareness of LGBTQ+ inclusion in tennis.
We’d love it if as many people as possible attending the HSBC Championships brought as much colour as they can to Queen’s Club. Whether it’s simply wearing rainbow laces or a wristband, or wearing your brightest, most colourful t-shirt or pair of trousers, it would be fantastic if you could show your colours in support of Pride.
Volunteers from the Pride in Tennis network will be on-site throughout the day, to answer any questions fans have about Pride celebrations or what you can do to show support as allies of LGBTQ+ communities.
Find out how to get to the HSBC Championships on our dedicated Getting to the Event page.
During Learning Disability Awareness week, we are delighted to bring learning disability tennis to Queen’s for the first time. With British stars including, Anna McBride, Oliver Beadle and Fabrice Higgins, make sure you show your support as they take on Australian players on Court 5 on Friday, Saturday and Sunday.
Unfortunately, there is no left luggage facility on site. You can bring in a maximum of one bag per person (no larger than 40cm x 30cm x 30cm) and one small item per person (no larger than 20cm x 15cm x 15cm). For your safety all bags are subject to inspection by our security team and are brought to the tournament at the owner’s risk. Please do not leave any bags unattended, or anywhere they could cause a security scare, and never agree to look after anyone else's bags.
Please note that whilst prams and strollers are permitted into the grounds, they are not permitted in the grandstand seating and cannot be left unattended.
General lost property will be taken to The Queen’s Club Reception. For any items lost in the stands, please ask an Event Steward or Volunteer, or visit the Info point to the rear of the North Stand.
The HSBC Championships has an official Merchandise Store, in the South Pavilion (not open on Saturday 15 June and Sunday 16 June).
More information on merchandise will be available here closer to the event.
Cushions
Cushions are available for hire from the cart situated near the Palliser Road entrance.
Commemorative programme
If you're coming to the HSBC Championships this summer, make sure you grab your commemorative tournament programme for just £7. It's the ultimate companion for anyone watching tennis this summer, filled with exclusive content and updates on what's going on in communities across Britain to open tennis up.
You can pre-order your copy online when you buy your tickets, which you can collect when you arrive on the day. Or, if you've already secured your seats for the action, programmes will be available to buy on-site throughout the tournament.
Free public Wi-Fi hotspots are located in all the cafés and bars at the Tournament.
Search FREE WIFI TENNIS to access the Wi-Fi.
This year we will be opening up Qualifying to the general public, including a special ‘Fan Day’ in aid of the LTA Tennis Foundation.
Tickets are on sale now from as little as £5.
If you wish to leave and re-enter the grounds you will need to collect a wristband from a Security team member on exiting the grounds. Please be aware you will be handed a wristband only when leaving the venue and not before.
In order to be re-admitted you will need to show both the wristband and a valid ticket. You will be subject to a bag search when re-entering the venue.
The full tournament schedule and draw will be revealed in our score centre before the start of each day.
Play start times:
- Saturday 15 - Thursday 20 June - 12 pm
- Friday 21 June - 11 am
- Saturday 22 June - 11 am
- Sunday 23 June - 11.15 am
We can't guarantee when play will finish as this will depend on the length of matches.
Your safety and security are very important to us. Our security plans are regularly reviewed to ensure they remain in line with the latest threat level and recommendations from the Metropolitan Police and our security advisors.
We have a range of measures in place to keep you safe and secure. These include extensively trained security staff, bag and wand searches, search dogs and monitored CCTV, as well as other less visible measures.
During the tournament, we would ask everyone arriving to remain patient, follow the instructions given by our Security Stewards and allow plenty of time for entry checks. Don’t risk bringing items or baggage which won’t be allowed into the grounds.
View the full details of prohibited items for 2024 in the following link.
Our Event Stewards are spread all over the tournament grounds. They are there to help you enjoy your visit and keep you safe. They are always on the look-out for people who need assistance, so they may pop up to say hello if you look lost.
We are also working closely with the Metropolitan Police to deliver a safe and secure event. Don’t be surprised if you see police officers when you visit us. Feel free to speak to them if you have any concerns or just to say hello.
We hope you have a fantastic day at the HSBC Championships, but if you do see something which doesn't look right please tell the closest Steward or police officer who will be more than happy to help.
View the 2024 Site Map for the Championships at the Queen's Club:
Smoking (including e-cigarettes) is only permitted within the grounds at the designated smoking areas.
Refer to the 2024 Site Map or ask an Event Steward or Volunteer on site for more information.
Our Event Stewards are present throughout the tournament grounds. They are there to help you find your way around, provide any information you need to enjoy your visit and to keep you safe. They are always on the look-out for people who may need assistance, so don’t be surprised if they pop up to say hello if you look lost. Please do ask them if you need any assistance.
We’ve introduced mobile ticketing for all our events to make it easier than ever to manage and use your tickets. For a guide on how our mobile tickets work, please visit our ticketing information page.
Refer to the 2024 Site Map or ask an Event Steward or Volunteer on site for more information on toilet locations.
Our Volunteers are present throughout the tournament grounds. They are there to help you find your way around; provide any information you need to enjoy your visit and to keep you safe.
They are always on the look-out for people who may need assistance, so don’t be surprised if they pop up to say hello if you look lost. Please do ask them if you need any assistance.
Check out our weather forecast for the HSBC Championships to find out what the weather will be on the day of your visit. The page will also contain any information about rain delays.
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Mobile ticket: download your ticket on the LTA ticketing app beforehand and keep your phone charged for easy access.
- Sun protection: protect skin while watching the tennis with sun cream, sun hat and sunglasses.
- Re-usable water bottle: there are several free BRITA Hydration Stations around the grounds. If you don’t have one just yet, click here to get your hands on a BRITA Filter Bottle for 30% off, in time for the big day.
- Re-usable coffee cup: all coffee outlets at the HSBC Championships accept reusable cups.
The best of British wheelchair tennis returns to Queen’s!
To kick off a huge summer of wheelchair tennis, building up to the Paris 2024 Paralympics, get down to Court 1 on Saturday and Sunday for the wheelchair exhibition. British wheelchair tennis super-stars, Alfie Hewett and Gordon Reid will take on two of the world’s best – Joachim Gerard and Tom Egberink.
