Accessibility
We want to ensure that the HSBC Championships are as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue. If you'd like to see additional facilities at the tournament, or if you have any other personal requirements, please let us know below:
If you require a wheelchair space with an essential companion seat or an ease of access seat with an essential companion, we recommend to book this through the ‘Select the Best Seat automatically’ option rather than through the Map View.
Through this method, your companion seat will be added automatically when a wheelchair ticket is selected, in case of ease of access ticket, please add the essential companion from the drop-down menu if required.
If you would prefer to choose your wheelchair space or an ease of access seat via the seat map view, please make sure you manually select a companion seat in addition to your wheelchair or ease of access seat and use the dropdown menu to change the tariff of the companion seat to be ‘Essential Companion’.
Action Audio creates a 3D spatial audio experience for live sports to allow blind and partially-sighted audiences to follow the action in real-time.
The partnership between the LTA, BBC & AKQA and strongly supported by RNIB and British Blind Sport through their Sport England funded programme ‘See Sport Differently’,
The live Action Audio feed is available below for all semis and finals matches of the Championships at the Queen's Club this weekend. For the audio feed and the live stream, you can visit the BBC page below.
For detailed instructions and sound samples of how Action Audio works, please visit their 'How it works' page. We'd love to hear about your experience using the Action Audio feed. To do so, head over to Action Audio's homepage and scroll down to the bottom of the page.
Are you interested in Visually Impaired tennis and where to play? Visit the LTA Visually Impaired tennis page.
All food and drink outlets at the HSBC Championships are wheelchair accessible.
Thanks to our partners at BRITA, there are accessible water refill points all around the grounds.
Head to our dedicated 'Food & Drink' page below for more information on accessibility.
Refer to the 2024 Site Map or ask an Event Steward or Volunteer on-site for more information on accessible toilet locations.
Certified assistance dogs are permitted within the grounds, but aren't allowed into the grandstand seating - this will require a ticket for the wheelchair seating area.
Please note that there are no dog spending areas within the grounds, however a re-entry policy is in place to facilitate leaving the grounds.
Hearing induction loops are available to those with hearing aids fitted with a ‘T’ switch, for use on Centre Court. For more information, speak to an Event Steward or Volunteer on-site.
Lift access is available to the first floor of the South Pavilion hospitality area and Court 1 Pavilion. Check out the Grounds Map or ask an Event Steward or Volunteer on-site for more information.
There is an on-site quiet room and multi-faith room at The Queen's Club. For more information check out the site map or speak to a member of staff.
The quiet room can be used for reflection and contemplation, or to reduce sensory overload.
The multi-faith room is specifically designed for prayer.
As part of our vision of ‘Tennis Opened Up’, we want everyone to feel included at our major events. Sensory bags will be available on site vailable for collection from our tournament information point.
Each sensory bag contains ear defenders, ear plugs, sunglasses and fidget toys, as pictured. Spectators who would like to use a sensory bag will be required to sign it out from the information point, and then sign it back in upon return.
Information point staff will be on hand to assist with this collection process.
All ground surfaces within the site are hard. There are some ramps in place to aid accessibility and Event Stewards and Volunteers are available to provide assistance if necessary. Due to the temporary nature of the site, not all staircases or ramps have handrails.
Find out all the information and advice you need on travelling to The Queen's Club.
Please note that both Barons Court station and West Kensington station do not have step-free access. The closest underground stations with lifts are Hammersmith, Kensington Olympia and West Brompton.
Unfortunately, wheelchair hire is not available at the tournament, but there are storage provisions for foldable wheelchairs.
Foldable wheelchairs can be left on-site but storage must be reserved at least one week in advance of your visit as space is limited. Wheelchairs are left at the owner’s own risk and no other items can be left with them. Information on reserving wheelchair storage for the 2025 tournament will be available soon.
