Contacting the LTA
We're here to help!
The LTA Customer Support Centre was, designed, built, and tested based on feedback from our customers. It will enable you to find the answer to common queries online and raise enquiries with our Customer Support team when you require further support.
The Customer Support Team is here to help with enquiries Monday to Friday. We aim to respond to all enquires within 3-5 working days.
*Please note that from the 23rd Dec - 6th Jan there will be limited support due to the festive period, and response times may be longer than typical.
In addition to the Customer Support Team, other help is available through the LTA Regional Team and National, County & Island Associations. Details on what help is available and how to access it is outlined below:
Many concerns are resolved most quickly through our LTA Support Centre.
If you cannot resolve your concern through our Support Centre you can go to our LTA Support and Complaint Handling page.
Our dedicated National Delivery Team is in place to drive a number of strategic projects forward to ensure of their successful delivery and implementation, with the aim of transforming communities through tennis. The work the team does cuts across all aspects of tennis which is includes but is not limited to:
- Clubs
- Parks
- Schools
- Universities
- Community Indoor Tennis Centres
- Padel Venues
If you need support with any strategic projects on the areas above please look to first consult the venue support toolkit as this has a wide range of resources which will allow you to self serve. Should you require further support from our National Delivery team and you don’t know who to contact, please click below, and a member of the Customer Support team will assist you in contacting them:
Tennis Scotland and Tennis Wales provide expert advice across a range of areas regarding the running and operation of your tennis facility within Scotland or Wales.
National Associations also organise competitions, interclub leagues and host events to celebrate the achievements and various contributions of players, coaches and volunteers through the LTA Tennis Awards, which run from County through to Region, with the National Ceremony taking place during Wimbledon each year.
If you have a specific enquiry for either Tennis Scotland or Tennis Wales please click below:
The regional delivery team work closely with County & Island Associations who provide a range of additional support and services to clubs, parks, community sites and schools to help them provide tennis opportunities for players of all ages and abilities.
County & Island Associations also organise county teams, competitions, interclub leagues and host events to celebrate the achievements and various contributions of players, coaches and volunteers through the LTA Tennis Awards, which run from County through to Region, with the National Ceremony taking place during Wimbledon each year.
You can find out more about each County & Island Association:
Tennis Volunteer Online Community Group
The Tennis Volunteer Online Community is a Facebook group, managed by a team of independent volunteer champions, and supported by the LTA.
Its aim is to provide an informal, transparent and helpful online space where volunteers from all over the UK can connect, start conversations, exchange ideas and ask questions of fellow volunteers that relate to the running of tennis venues.
The group is run by Volunteers and Tennis Parents.
Tennis Parents Online Community Group
A peer to peer, supportive group for the parents/carers of tennis players of all abilities in Britain. A space for asking for advice, sharing experiences for the benefit of others, and exploring ideas, to enable the whole community to decide how best they can support their children whatever their journey in the sport.
The group is run by Volunteers and Tennis Parents.
LTA Competitions Online Community Group
The LTA Competitions Forum is a page for anyone involved in the organisation and delivery of tennis competitions across Great Britain.
The aim is to provide a space where the community can pose questions, post comments, share good practice and provide support in organising and delivering competitions.
The group is run by Competition Organisers, Officials and the LTA Competitions Team.
LTA Accredited Tennis Coaches Online Community Groups
A place for Accredited coaches to come together to participate in collective and collaborative learning, explore ways of working, find solutions, and share best practice and ideas.
The groups include:
Coaching Opened Up: Inclusive Coaching
Coaching LTA Youth
Coaching in Schools
Female Coaches
Deaf Tennis Community Group
The LTA's Deaf Tennis Community Group is a group for anyone who is interest in or involved in the Deaf tennis community in the UK, from parents and players to coaches and officials.
The group is a friendly, safe and open platform to share ideas, knowledge, best practice and opportunities relating to Deaf tennis in the UK. The community is self-regulated, supported by a small team at the LTA who will help generate discussion and offer peer to peer ideas and signposting.
Tennis Coaches Support Network
The Tennis Coaches Support Network is an independently run closed Facebook groupby tennis coaches, for tennis coaches to support tennis coaches by helping with ideas and advice, that has a large member base of active coaches across the UK and also internationally
It’s a community where coaches can ask how others do things, seek help on tricky issues and share successes and best practices relating to their coaching and their coaching business.
This group is run by independent Tennis Coaches. It is not regulated by the LTA.